Twelve years ago, just after graduating with a BA in Whatever, I packed a school backpack with:
– A Lonely Planet travel guide
– A portable cassette player
– A black winter coat
– Wool jumpers and cardigans
– 50-den tights
– Two hot water bottles
– My ex-ex-ex boyfriend
It was August.
A thing I can perfectly remember from that trip is that we were all allowed to carry as much shampoo and toothpaste on board as we wanted; we had no idea that this was going to be our last liquid-friendly flight before they discovered the 2006 transatlantic terrorist aircraft plot to detonate liquid explosive disguised as soft drinks.
If you’re old enough to remember that, doesn’t it feel weird not to have forgotten how it used to be?
I know the same applies to life before mobile phones and Facebook and wrinkles – but doesn’t it sound like if we were all born carrying a single, transparent, resealable plastic bag, which holds no more than a litre and measures approximately 8 inches x 8 inches?
At the time, I had just turned 22 and was finally flying to the country I had spent years dreaming about.
Finland (haha, I know you did expect Australia) has always fascinated me for the following reasons:
– Their weird language:
(Lentokonesuihkuturbiinimoottoriapumekaanikkoaliupseerioppilas counts 61 letters and it is said to be the longest word in Finnish.
– Their history and their strong spirit of independence.
– The crap they dare to eat.
– Novelist Arto Paasilinna and his insane book The year of the hare.
– The real Santa living in the Santa Claus Village on the Arctic Circle with his reindeer, elves and cups of hot chocolate.
Much time later, I eventually put all the stuff ever learned about Finland together in a novel that was released four years ago in Italy and was featured in the Finland Times as well. Even if this was going to be my third book getting published nationwide, I had a hard time finding a decent publisher because no one seemed interested in stuff like the Finnish Wellington-boot and mobile-phone throwing contests.
Anyway, after a couple of weeks horsing around in the Finnish forest, in August that year my ex-ex-ex and I eventually reached the Santa Claus Village in Rovaniemi. I waited half an hour in front of Santa Claus Main Post Office for my turn to meet the man and introduce myself and my best intentions.
– Hey Santa! How are you? I want to be part of your team. How can I get a job as an Elf here?
– Hello, my dear. Did you come up here all alone?!
– No, I’m with my bf.
– So where is he now???
– In the car.
I tried hard to make a good impression – I was absolutely confident that getting a job at -40°C that involved wearing a striped elf hat was going to be the solution.
The striped hat actually formed a big part of my motivation, maybe because at the time all my friends were trying to get into offices and investment banks.
But the real Santa discusses employment terms with his reindeer only, so I left the village still wondering how to get a job there.
Then, as many as nearly twelve years later and as few as four weeks ago, I bumped into Chris Lovelock. He is the man currently in charge of the Santa’s programme recruitment for you to work in Finland; consequently, it goes without saying that he is employed by a British company.
(Then tell me who does rule the world).
Chris works for Surrey-based Work a Season, the largest specialist independent tour operator in the UK, recruiting staff for specialist ski companies such as Inghams, Esprit Ski and Ski Total, and also managing the Inghams Lakes & Mountains and, of course, the Santa’s Lapland programme.
Chris is one of these guys that, when they decide to wear a Christmas jumper, end up looking just like Colin Firth in the first movie of Bridget Jones’s Diaries. Damn, only Brits can do that. I wore a Christmas jumper just once, in the blue-carpeted office in front of all my former colleagues who were wearing their jumpers as well, drinking tea and taking selfies. I guess this was meant to be a sort of team building activity. I don’t know. I looked like a perfect moron.
Hi Chris! Thank you for accepting this interview!
No problem! 🙂
So, what roles do you recruit for?
Apart from the Santa Claus Village positions, we also have many other roles you can find on Hotelplan, our website. We have a large base covering something like 1,000 jobs we recruit for in Austria, France, Switzerland, something in Andorra. And also in Italy.
(Italy?! Is he trying to return me back to sender?) Well, how many people want to work at Santa’s village?
Well, it’s super busy, very popular. We’ve got loads and loads of people who want to come – which is fantastic – this means we do a good job!
What do you exactly look for in temporary workers for Santa’s Lapland?
Obviously, we do have specific criteria – you need to come and work for us as a company – you must have a UK/EU passport, UK address, bank account and national insurance number. If you’ve got that, well, we’ve got multiple roles you can apply for. We are looking for people who have experience working with children, working with families for certain roles such as the Elf one. Then we’ve got sales roles: if you have a background in sales and customer service and you want to work as a shop assistant you need to be prepared to deal with high-pressure situations. Then we’ve got representative roles, we’ve got roles for chefs, for people who have at least some experience cooking for 8-10 people. Then, like any other company, we’ve got management roles as well, so we look for people who have a background in tour operation management, staff management – you know, people working in our industry but with a management background. Also, if you are a non-skilled person but you have a really good attitude and let’s say you have a driver licence, we definitely have good opportunities for you, as we also hire people to work as drivers.
Do you also recruit real Santas? When I’ve been there in 2006, the Santa I met was so incredibly so much that into the role… you know, he was just the real Santa!
Yes haha – we’ve got five Santas and we also use real Santas from Finland as well, and they work for us every December.
And what do you mean when in your job descriptions you write that workers must keep the Christmas spirit all the time?
Yeah, of course, we do expect people to love Christmas and to be very conscious about that – and if you don’t, this is probably not the right job for you. We do encourage people at the interview stage to show us that they’re passionate about Christmas and about Santa.
What kind of people do apply for these roles?
We have every variation of people, in every single way. We’ve got people from the age of 18, we encourage people of different ages and countries to come and work for us, so as long as you have a European Union passport and all the UK criteria I mentioned earlier, then you can come and work for us: we’ve had French, Spanish and Lithuanian people working at Santa’s, so we actually employ people from all the European countries. We’ve actually got a lot of opportunities, not only in Lapland but all across the Alps as well!
Do you also have people who, after working for one season or two, want to go permanent?
Yeah, of course! I actually started as a temporary worker in Lapland, working for 6 weeks – this is how I started in this company, and then from there, of course, I covered a lot of different roles and now I work full-time permanently in the office… so, yeah, there are definitely opportunities for people to start as temporary workers and then turning permanent.
How do you cope with extreme weather in Lapland?
Haha, well – you do obviously need to know what to wear – we’ve got arctic thermal suits that are like all-in-one, we’ve got thermal boots as well, and we’ve got gloves and you know, really good-quality clothes as well – we rent all our equipment from local people in Finland. It does go really cold at times – but no matter how cold it is we’re still going to work. I think you need to have the right mentality and keep yourself busy, so it doesn’t really matter how cold it gets, you don’ think about it.
Have you seen the Northern Lights, as well? The pink, the green sky…
Yes, I’ve seen the Northern Lights on many occasions: I’ve seen them green, I’ve seen them purple and I’ve also seen them wine – which is very rare! I’ve seen them many different times: they never get boring, they always do something different or move in different ways…
What time do you wake up in Lapland?
Other than the grey light you get from 10 am to 2 pm, during the winter it’s always dark. We start working at 7 am or 7.30 am in the morning and we can finish as late as at 10 pm – but if you do work that long you definitely have breaks during the day… of course, we don’t make people work 7-to-10 without breaks!
OK, I’m done, Chris. Thank you very much for your time and enthusiasm and may the Christmas be with you 😉